Return & Refund Policy

Aap ki store Wheel Craftery ke liye ek completely clear, standard aur UK UK-compliant Return & Refund Policy ka simple text niche diya gaya hai.

Aap ise directly copy karke apne Shopify ke Return & Refund Policy page par paste kar sakte hain:

Return & Refund Policy

Thank you for shopping at Wheel Craftery. We take pride in offering high-quality wheel centre caps and automotive fitments. If you are not entirely satisfied with your purchase, we are here to help.

1. 14-Day Return Window

In accordance with UK Consumer Contracts Regulations, you have 14 calendar days from the date you receive your item to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in the same condition that you received it.

  • The item is in its original packaging with all protective films/labels intact.

  • You have the receipt or proof of purchase.

  • Fitment Note: Please check your vehicle's clip/outer diameter measurements before attempting installation to prevent scratching or damaging the caps.

3. How to Initiate a Return

  1. Contact our support team at 8.shopuk@gmail.com with your Order Number and reason for the return.

  2. If your return is accepted, we will send you return instructions and the return shipping address.

  3. Please do not send items back to us without requesting a return first.

4. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent or defective item).

  • Tracked Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong product:

  • Contact us within 48 hours of receiving the order at 8.shopuk@gmail.com.

  • Provide clear photos/videos of the item and its packaging.

  • We will send a replacement or issue a full refund at no extra cost to you.

6. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately to your original method of payment (Visa, Mastercard, Apple Pay, Google Pay, etc.).

  • Please allow 3 to 7 business days for the refund to reflect in your bank account, depending on your card issuer.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new size or fitment.

8. Contact Us

If you have any questions concerning our return policy, please reach out to us:

  • Email: 8.shopuk@gmail.com

  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)

  • Address: 354A Saint Albans Road, Watford, WD24 6PQ, United Kingdom